Thank you for shopping with AB Creative Finds. We want your experience to feel easy, clear, and enjoyable from start to finish. Below you’ll find answers to common questions about orders, shipping, returns, damaged items, and personalized products.

Orders & Processing

How long does it take to process my order?
Orders are typically processed within 3 to 5 business days during non-holiday periods. During holiday seasons or other high-volume times, processing may take up to 7 to 10 business days. If processing times are expected to be different, this will be clearly noted on the product listing or elsewhere on the site.

Do custom or personalized orders take longer?
Some custom or personalized items may require additional processing time depending on the details of the order. If a product has a longer processing time, it will be clearly communicated on the listing.

Can I change or cancel my order after placing it?
If you need to make a change to your order, please contact us as soon as possible at abcreativefinds@gmail.com. We cannot guarantee that changes or cancellations can be made once an order has been processed.

Shipping

Do you ship internationally?
Yes, we do ship internationally. Please note that international delivery times may vary and orders may be subject to customs delays, import duties, taxes, or other fees charged by the destination country.

How much does shipping cost?
Shipping costs are calculated and shown at checkout before you complete your order.

Do you offer free shipping?
Free shipping may be offered on certain products. If a product qualifies for free shipping, it will be clearly noted on the product listing.

How long does shipping take?
Delivery times vary depending on your location and the shipping method selected at checkout. Shipping times are estimates only and are not guaranteed.

Will I receive tracking information?
Yes, once your order has shipped, you will receive a confirmation email with tracking information if it is available.

What if I entered the wrong shipping address?
Please contact us as soon as possible at abcreativefinds@gmail.com if you notice an error in your shipping address. We cannot guarantee changes can be made once an order has been processed or shipped.

Returns & Refunds

How much time do I have to request a return?
We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

What items are eligible for return?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.

Are custom or personalized items returnable?
No. Custom and personalized items are non-returnable. Sale items and gift cards are also non-returnable.

Is there a return shipping fee?
Yes. If your return is approved, a flat rate of $8 will be deducted from your refund to cover return shipping.

Do I have to pay the $8 return shipping fee for damaged or incorrect items?
No. The $8 flat-rate return shipping fee does not apply to returns involving damaged, defective, or incorrect items.

How do I start a return?
To start a return, please email us at abcreativefinds@gmail.com. Returns must be approved before they are sent back.

When will I receive my refund?
If your return is approved, your refund will be issued to your original payment method within 10 business days after we receive and inspect the item. Please note that your bank or credit card company may take additional time to process and post the refund.

Damaged or Incorrect Items

What should I do if my item arrives damaged?
Please inspect your order as soon as it arrives. If your item is damaged, defective, or arrives incorrectly, contact us as soon as possible at abcreativefinds@gmail.com so we can review the issue and help make it right.

Do I need proof of damage?
Yes. To be eligible for a refund or replacement for a damaged item, you must provide proof of damage, such as clear photos of the item, packaging, and shipping label.

General Questions

How can I contact you?
If you have any questions about your order, shipping, returns, or products, please email us at abcreativefinds@gmail.com.

Business mailing address:
AB Creative LLC
2210 Holly Springs Pkwy, Unit 84
Canton, GA 30115
United States

Additional Policy Pages

For more detailed information, please review our policy pages:
Shipping Policy
Refund Policy
Privacy Policy
Terms of Service